Unified Communication as a Service Market Introduction

Earlier, organizations used to communicate through telephone system or private branch exchange (PBX) services. But with the advent of IP telephony technology organizations have witnessed drastic transformation in communications techniques and realized the benefit of collaborative communication solutions and services. Nowadays, more and more organizations are focused towards deploying UCaaS solutions in order to improve business communication process and reduce associated cost. UCaaS is an enterprise-grade cloud-based communications solution that include audio-video conferencing, telephony, email, instant messaging and integrated applications such as ERP and CRM solutions.

Drivers and Restraints

Increasing adoption of enterprise mobility solutions and mobile workforce in organizations is expected to drive growth of the unified communication as a service market across the globe. Also, various benefits such as reduction in cost, effective resource utilization, and enhanced communication reliability is fueling growth of the UCaaS market. Also, growing uptake of mobile devices in developing regions such as Asia Pacific and Latin America is projected to increase the adoption of UCaaS services throughout the forecast period, 2017-2023. However, lack of connectivity infrastructure and awareness regarding benefits of technology is expected to impede market growth in underdeveloped regions and countries.

Market Scope

The global UCaaS market has been segmented into offering, delivery model and end-user vertical.

a) Offering

• Unified Messaging
• Telephony
• Conferencing
• Contact

b) Enterprise

• Small Enterprises
• Mid-sized Enterprises
• Large Enterprises

c) End-User Vertical

• Public sector
• BFSI
• Retail
• Travel & Hospitality
• Healthcare
• Transportation
• IT & Telecom
• Others

Regional Outlook

The global UCaaS market includes major geographies such as North America, Latin America, Asia Pacific (APAC), Middle East & Africa (MEA), and Latin America. North America and Western Europe collectively accounted for over half of the overall market share pie in 2014. Also, these regions are projected to remain dominant throughout the forecast period, 2017-2023. However, Asia Pacific and Latin America are expected to create favorable opportunities for major vendors operating in the Unified Communication as a Service market in the near future.

UCaaS Market Competitive Landscape

Key players operating in the global unified communication as a service market are Alcatel-Lucent SA, Avaya Inc., Cisco Systems, Inc., Polycom, Inc., Unify Inc., Microsoft Corporation, Hewlett-Packard Company, Thinking Phone Networks, Inc., IBM Corporation, Voss Limited, West Corporation, Avanade, Inc., and 8x8, Inc. Prominent players in the market emphasize more on introducing industry specific communication services to gain first mover advantage in the market. Also, introduction of innovative solutions and services is one of the major strategies followed by leading players in the UCaaS market.

The research study would provide an in-depth assessment of the UCaaS market and include reliable analysis, insights, facts and industry-validated market estimation and projections, supplemented by appropriate assumptions, methodologies, and approaches. Insights and analysis on various market segments such as by offering, delivery model, end-user vertical and region included in this research report scope.

Major Regions/Countries include:

• North America
  • United States
  • Canada
• Western Europe
  • Germany
  • United Kingdom
  • Spain
  • France
  • Italy
  • Rest of Western Europe
• Eastern Europe
  • Russia
  • Poland
  • Rest of Eastern Europe
• Asia Pacific (APAC)
  • Japan
  • China
  • India
  • ASEAN
  • Australia
  • Rest of Asia-Pacific
• Latin America
  • Brazil
  • Mexico
  • Argentina
  • Rest of Latin America
• Middle East and Africa (MEA)
  • GCC
  • North Africa
  • South Africa
  • Rest of MEA

This research report on unified communication as a service market would be produced using first-hand market information gathered from industry experts and major participants across the value chain, during primary research. It would provide broad view of current market trends, growth factors and competitive analysis.